Carnama · Website policies
Terms & Conditions
Service-specific responsibilities and company policies for Carnama. Read this page with the complete Ola Car Wash policy linked below.
Page reviewed: 10 October 2026
Website identity and applicable documents
Carnama is hosted by M/s Ola Car Wash Private Limited. This page concerns super-speciality premium car care: detailing, ceramic and graphene coating, PPF, paint refinishing, dent repair, body-shop work, washing, interior cleaning and suitable modifications. Your invoice or written job card identifies the contracting company or independent service partner. A network listing does not imply that every partner offers every service. Written, agreed service-specific terms and mandatory law apply; a general website statement does not remove rights that cannot lawfully be excluded.
Inspection, approval and charges
Before super-speciality premium car care: detailing, ceramic and graphene coating, PPF, paint refinishing, dent repair, body-shop work, washing, interior cleaning and suitable modifications, disclose known defects, earlier repairs, wraps, coatings, electrical modifications, leaks and sensitive materials. A photograph or indicative price is not a final inspection report. Agree the vehicle, scope, exclusions, materials, taxes, deposit, cancellation terms and estimated completion date in a written quote or job card. Additional work requires approval; delays due to parts, curing, weather or hidden conditions will be communicated. Deposits and cancellation charges must reflect the agreed terms and applicable law; refunds for undelivered or defective services remain subject to lawful remedies.
Vehicle custody, safety and handover
Remove valuables and loose items; record vehicle condition, mileage, accessories and agreed work at intake. Tell the team about faults and prohibit any unapproved work. Staff may decline unsafe or unlawful work. Vehicle movement, dismantling or a test drive must be within the authorised scope. Review the vehicle at handover and report concerns promptly with supporting details; a handover acknowledgement does not waive latent-defect or statutory claims. Avoid washing, abrasion or chemical exposure during the instructed curing period. Manufacturer warranties apply only where supplied in writing; partner workmanship terms must be confirmed separately.
Service-specific precautions
Inspection may reveal concealed damage, corrosion, previous repairs or failing paint. Dent repair, refinishing, polishing, film installation and removal have different material risks. Paint blending, curing, film seams and permitted tolerances must be agreed for the specific vehicle.
Liability and dispute handling
We take responsibility to the extent required by applicable law. To the extent legally permitted, we are not responsible for losses caused by undisclosed pre-existing defects, incompatible customer-supplied parts, misuse, failure to follow documented aftercare or events beyond reasonable control. We do not exclude liability that cannot lawfully be excluded, including applicable consumer remedies. Raise a concern with the invoicing provider and company contact first; statutory complaint forums and competent courts remain available. Franchise support, territory, fees and business obligations in the original company text apply to a franchise relationship only when incorporated into its signed agreement; they do not automatically bind an ordinary retail customer.
Group websites, service coordination and optional marketing
Our company may operate multiple websites and businesses, including related subsidiaries and sister concerns. Relevant contact, enquiry, booking and vehicle details may be shared with authorised teams, the selected service partner and contracted providers as necessary to answer your request, perform a service, administer an account, prevent misuse or meet a legal obligation. Promotional introductions, offers and messages about our brands or other group businesses use your separate, specific permission where required. Before marketing sharing with another legal entity, we identify the recipient or group businesses and the relevant purpose in the consent notice. Visiting a website, accepting service terms or making a booking does not by itself constitute blanket consent to unrelated marketing. You may decline or withdraw optional marketing without losing access to the requested service; use the message opt-out or contact olacarwash@gmail.com. Essential booking, payment, safety and legal communications may continue when necessary.
Read with the complete company policy
Kindly read this Terms & Conditions together with the complete M/s Ola Car Wash Private Limited policy at www.olacarwash.com/terms-conditions. Read also company privacy, company terms and company disclaimer. Specific disclosures on this website and the agreed service documents apply alongside that policy, subject to mandatory law.
Questions, complaints and preference requests
Contact M/s Ola Car Wash Private Limited at olacarwash@gmail.com, phone 73-111-08-111, or X-14, Ground Floor, Okhla Phase-II, New Delhi-110020. Include the relevant website and booking reference. Share only information needed to resolve the request; do not send payment credentials. We may verify your identity proportionately before changing records or disclosing information.
Need clarification?
Let’s make it clear.
Tell us which section you are asking about. For an existing booking, include the booking reference and service location so the team can understand your concern.